This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information.

ShapingRain and ShapingRain.com

ShapingRain is a publisher on the Envato marketplaces (“marketplace”). We operate a website on https://shapingrain.com (“website”) to promote our products and services that are available through the marketplace. We are based in Canada and primarily governed by Canadian law, our web server is located in the United States and operated under US law.

Personal information we collect, when we collect it and how we use it

We collect information from you when you register on our site, subscribe to a newsletter, use the live chat, open a support ticket or enter information on our site.

Registration

When you register an account on our website, we ask you to choose a username and enter your first and last name as well as your email address. That information is stored on our server and used to identify you for the purpose of providing customer support.

Comments

Through Disqus, a third party service, we offer the option to post comments under blog posts published on our website. Disqus collects your name and the text of your comment to display it on our website. Disqus may also collect your email address, IP address and information about the browser you are using as well as other technical information. Disqus is governed by their own privacy policy, which we recommend you read in full to know how Disqus handles your information.

Live Chat and Support Tickets

We use Zendesk, a third party service, to provide customer support. Whenever you open a new support ticket or contact us using the live chat option, your name and email address are recorded to identify you and to respond to your request. Along with your name and email address, we may also ask you for proof of payment to identify you as a customer. Similar information is recorded by Zendesk when you send an email to support@shapingrain.com.

Zendesk also may record your IP address and technical information such as the browser you use, for security purposes, if you use their website to submit a support ticket.

Zendesk is governed by a privacy policy and  cookie policy which we recommend you review prior to submitting a support ticket.

Mailing List

Through MailChimp, a third party service, we operate a email mailing list through which we publish announcements about product releases and security updates. If you sign up for our mailing list, we record your name and email address to provide this service, and we submit this information to MailChimp. MailChimp’s services are governed by a privacy policy which we suggest you review prior to signing up for our mailing list.

Log and Usage Data

Our web server automatically records information about all visitors to our website that includes your IP address, the date and time and exact page accessed and information about the browser used and other technical information. That information is stored on our server for security and statistical purposes and to comply with record keeping requirements under national and US law.

How we protect your information

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

  • We do not use vulnerability scanning and/or scanning to PCI standards.
  • We only provide articles and information. We never ask for credit card numbers.
  • We use regular malware scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

How long we retain your data

When you open an account with us by registering on shapingrain.com, we create a record to store your name and email address as well as any information you provide to us during registration, and that information is stored indefinitely, unless you request the deletion of your account.

What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You can submit a request for information or erasure via email to support@shapingrain.com Please include your username and email address to help us identify your records.

Interest-Based Online Advertising and Google Analytics

This section of our Privacy Notice provides details about interest-based online advertising (also called “targeted advertising”, “remarketing”, or “behavioral advertising”), Google Analytics, and your choices with respect to this type of advertising.

We use Google Analytics’ 3rd-party audience data such as age, gender and interests to better understanding the behavior of our customers and work with companies that collect information about your online activities to provide advertising targeted to suit your interests and preferences. For example, you may see certain ads on this website or other websites because we contract with Google and other similar companies to target our ads based on information we or they have collected, including information that was collected through automated means (such as cookies and web beacons). These companies also use automated technologies to collect information when you click on our ads, which helps track and manage the effectiveness of our marketing efforts.

You may opt out of the automated collection of information by third-party ad networks for the purpose of delivering advertisements tailored to your interests, by visiting the consumer opt-out page for the Self-Regulatory Principles for Online Behavioral Advertising at http://www.aboutads.info/choices/ and edit or opt-out your Google Display Network ads’ preferences at http://www.google.com/ads/preferences/. Because those opt-out and preference control pages are specific to the individual browser used to visit it, and because these pages are operated by third party services, we are unable to perform the opt-outs on your behalf.

Use of cookies

We use cookies on our website. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
• Understand and save user’s preferences for future visits.
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.Some of the features that make your site experience more efficient and may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties, as outlined in this privacy policy.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
support@shapingrain.com and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

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support@shapingrain.com

Last Edited on 2018-05-25